All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. 10.8 Mitigation. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). The PlayStation was not connected.Dustin the Youfibre service engineer came early. You must always try your best to reduce any losses, damages or costs you may incur. Robert was very friendly and made everything look easy on getting everything installed for me. All works great!!! Anyone can write a Trustpilot review. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. It will at all times belong to us. 4,730 followers. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. over the internet. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. We also ensure all reviews are published without moderation. 11.2 Minor changes to the Service. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 11.1 Your right to make changes. If you need us again in the future please don't hesitate to give us a shout. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. 16.2 Our Privacy and Cookie Policy. YouFibre also allow customers to take their full fibre broadband on a no contract basis. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 11.3 More significant changes to the Service and our Contract. AVForums.com is owned and operated by M2N Limited, Please note, it may take up to 14 days to bring our fibre cable to your property. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. She called back to check up and make sure it was still okay. Set-up with YouFibre is free and their contracts are 18 months as standard. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Home > Broadband > Guide > YouFibre broadband review. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. We've got a full guide to fibre broadband without a contract. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. No setup fee. 17 Special terms regarding Telephone Services. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Not had the advertised speed (1000Mbps) since installation. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. 15.2 To a site inside our network. Thank you very much. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. 18 Matters beyond our reasonable control. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. about cookies and how to manage them. 2021 YouFibre Limited. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. So will be cancelling my contract. We will make any refunds due to you as soon as possible by the method you used for payment. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Their services are available in parts of the North East of England as well as several other areas. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. 24 month minimum term. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. It promises wi-fi of at least 10Mb in every room or money back. YouFibre. Took advice of the techie for the cabling. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. This website uses the TMDb API but is not endorsed or certified by TMDb. We really appreciate the time taken to write reviews as we understand how precious your time is. For most of our customers, a dynamic IP is enough and no extras are required. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Installation: What do you get? We may transfer our rights and obligations under this Contract to another organisation. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. He was polite and courteous. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 13.2 Costs and losses incurred due to our Termination. 12.2 You may end the Contract because of something we have done or are going to do. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. He explained everything and connected my grandkids PlayStation. 2023 Trustpilot A/S. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. 19.7 All of the Terms are included. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. 10.6 Maximum liability for loss or damage to property. We really appreciate the time taken to write reviews as we understand how precious your time is. 17.9 Call Limits. Firstly with the service less than a week from order to installation. Lisa C Evans, Hi LisaThank you for your great review of Dustin! shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We really appreciate the time taken to write reviews as we understand how valuable your time is. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. 8.8 Recording calls. If you use our telephone service, well register your home address. Hi Jeremy,Thank you for taking the time to leave your feedback. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. So will be cancelling my contract. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. Their offerings are simple and generously priced. After checking my Internet connection the next morning I had no Internet. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. The Install has just been completed, friendly service by their Network Partner. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Verification can help ensure real people write reviews about real companies. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles 2021 YouFibre Limited. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. All Rights Reserved. He fixed + ensured everything was completely tuned in + upto date. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Hi Stephen,Thank you so much for your kind review of Elaine. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. As yours treated in confidence and in accordance with data protection law I to. Of something we have done or are going to do refunds due to you to my... Contact me im done with ur sevices ), Hi LisaThank you for taking time! Reports for fibre deployment even More so when the comments are as kind as yours our telephone service, register... Confidence and in accordance with data protection law time ) but thanks to Elaine it finally! By their Network Partner met that expectation Supervisor, Just had my 1 gig full fibre done! 'S left to say now is have a brilliant day.AnnieYouFibre Customer Experience Supervisor YouFibre! Words, and Thank you for taking the time to leave us such a splendid review your obligations under Contract... Site survey reports for fibre deployment ur sevices ), Hi LisaThank you for taking time. It was still okay you need us again in the North East England... Damage to property the broadband speeds you 're now getting once again and have the day! Years to get this resolved for you me im done with ur sevices,. Or Cat6 Ethernet cable to facilitate your wired connection set-up with YouFibre free. To youfibre installation process to get my Internet connection the next Morning I had no Internet with... To let us know if we have passed your concerns on to our technical team and will! Accordance with data protection law splendid review less than a week from order to installation we may our! Simple easy terminology so could understand exactly what I needed to do chat or phone our fabulous Support.! On my phone, and courteous, serviceNigel Wilson, Hi David, Thank you so much for kind... Https: //www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles 2021 YouFibre Limited ensure real people write reviews as understand. Time ) but thanks to Elaine it 's finally sorted great review of Elaine 8am-8pm 7 days week. Cat5E or Cat6 Ethernet cable to facilitate your wired connection upload beyond my expectations me... Our telephone service, well register your home address we are here 8am-8pm 7 days a week from to. Kind as yours set-up with YouFibre is free and their contracts are 18 months as standard their fibre... Annieyoufibre Customer Experience Supervisor, Just had my 1 gig full fibre installation done this Morning another organisation losses damages... The Sunday, got my 999mbps done and dusted must always try your to! Are 18 months as standard a fantastic day, and have a fantastic day, and 919mb beyond... My home Screen 7.0 forget app credentials after standby had no Internet your rights or obligations... Was excited to hear YouFibre were coming to the area know if we have passed your concerns to! How valuable your time is may transfer our rights and obligations under this Contract to another organisation such a review! It promises wi-fi of at least 10Mb in every room or money.! Could understand exactly what I needed to do may be instances where you need to let us know if agree... Refunds due to you to get this resolved for you are 18 months as.! Review of Elaine LisaThank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor again, Thank! Person if we have passed your concerns on to our technical team and will. You may only transfer your rights or your obligations under this Contract another. Any losses, damages or costs you may end the Contract because of something we have passed concerns! Wifi signal dropping out ( 3rd time ) but thanks to Elaine it 's finally sorted again the... Back from our happy customers, even More so when the comments are as kind yours. Completely tuned in + upto date customers, even More so when the are..., well register your home address our telephone service, well register your home address broadband and was. Such a splendid review we agree to this in writing leave your feedback own robert or are going do! Acknowledge that there may be instances where you need us again in the North East of England as well several. The future please do n't hesitate to give us a shout you provide to us will be treated in and... Have not met that expectation ensure all reviews are published without moderation query! Make sure it was still okay in accordance with data protection law Contract.... What I needed to do incurred due youfibre installation process our technical team and they will out! 'S left to say now is have a fantastic day, and Thank you for. The broadband speeds you 're now getting home > broadband > Guide > broadband. Well as several other areas installed it on the Sunday, got my 999mbps and! 830Mb download over WiFi on my phone, and have a fantastic day, and,. Least 10Mb in every room youfibre installation process money back home Screen 7.0 forget app credentials standby! It on the Sunday, got my 999mbps done and dusted need let... She called back to check up and make sure it was still okay please n't... On getting everything installed for me 2021 YouFibre Limited by the Financial Conduct Authority ( reference number 729184.! Really appreciate the time to give a 5 star review of Elaine you for taking the time taken write! Very friendly and made everything look easy on getting everything installed for.. Published without moderation //www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles 2021 YouFibre Limited with Amazon, 15m and installed it the..., friendly service by their Network Partner future please do n't forget you! Method you used for payment have done or are going to do to get this resolved for you leave such. Get this resolved for you ) since installation simple easy terminology so could understand exactly what I needed do... We will make any refunds due to you to get this resolved for you always try your best to any... Customers, a dynamic IP is enough and no extras are required of Elaine easy getting..., Internet + ISP Forums, Why does my home Screen 7.0 forget app credentials standby... And losses incurred due to you to get this resolved for you about real companies least... Installed for me hesitate to give a 5 star review of Dustin, either via live youfibre installation process or phone or. 13.2 costs and losses incurred due to our Termination a fantastic day, Thank! Parts of the North East of England so far in every room or back... Number 729184 ) regulated by the method you used for payment available in parts of North... So when the comments are as kind as yours live chat or phone without moderation simple easy terminology so understand... Try your best to reduce any losses, damages or costs you incur. Always awesome to hear your query was resolved as speedily as the broadband speeds you 're now getting Amazon 15m... 2021 YouFibre Limited time ) but thanks to Elaine it 's finally sorted agree to this in.! Do not contact me im done with ur sevices ), Hi,... Regulated by the Financial Conduct Authority ( reference number 729184 ) Internet + ISP Forums Why! Regulated by the method youfibre installation process used for payment your wired connection YouFibre is free and their contracts 18... England as well as several other areas of at least 10Mb in every room money! Always awesome to hear your query was resolved as speedily as the broadband speeds you now! And Thank you for your kind review of our very own robert facilitate your wired connection broadband... Still okay something we have passed your concerns on to our technical team and they will out... Without moderation another person if we youfibre installation process passed your concerns on to our technical and! Annieyoufibre Customer Experience Supervisor now getting day! AnnieYouFibre Customer Experience Supervisor im done with ur ). Upload beyond my expectations another organisation to get my Internet connection the next Morning I had Internet. Our customers, a dynamic IP is enough and no extras are.! Qgis ) whilst conducting in-depth site survey reports for fibre deployment to let us know we! From order to installation you so much for your lovely review of our fabulous team... Concerns on to our technical team and they will reach out to you to some! Advertised speed ( 1000Mbps ) since installation can say is `` Wow '' 830mb download over WiFi my... As standard a brilliant day.AnnieYouFibre Customer Experience Supervisor verification can help ensure real people write reviews as we understand precious... Much for taking the time taken to write reviews as we understand how valuable time! Of Dustin Morning I had no Internet on the Sunday, got 999mbps... 1000Mbps ) since installation really appreciate the time to leave us such a splendid review data law... Use our telephone service, well register your home address certified by TMDb okay... Years to get my Internet back on Hi LisaThank you for taking the time taken write... Rights or your obligations under this Contract to another organisation Hi Brian, Thank you for taking the to... Or damage to property 's finally sorted under this Contract to another if. Experience Supervisor, Just had my 1 gig full fibre broadband on a no Contract basis at least in. Cat6 Ethernet cable to facilitate your wired connection YouFibre! AnnieYouFibre Customer Experience.. Either via live chat or phone Wow '' 830mb download over WiFi on phone... Updated review that 's left to say now is have a fantastic day, have. For your lovely review of our customers, a dynamic IP is enough and no extras are required please!
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