Blackwoods, which is the largest provider of industrial and safety supplies in Australia, is implementing a new enterprise resource planning (ERP) system supplied by Microsoft. If you want to scale the knowledge you have about your customers and employees, and replicate it across a big organization and in far more complex and unpredictable situations, you need to have data widely accessible and retrievable records of interactions with consumers, employees, and clients. Time is Running Out, Motorola's handy Bluetooth device adds satellite messaging, Linux 6.2: The first mainstream Linux kernel for Apple M1 chips arrives, Sony's new headphones adopt WH-1000XM5 technology at a great price, The perfectly pointless $197 gadget that some people will love. As the figure below shows, five components are needed to execute an organizations digital transformation: Digital transformation starts with people, which is a useful reminder that whenever we talk about data especially valuable data there are humans at the end of it. A new managing director of Catch will be appointed in the coming months and will report into Nicole Sheffield. Managing Change. To address these needs, Wesfarmers Industrial and Safety has identified the need to be digitally ready as a priority and embarked on a Digital Transformation Journey with New Web Platforms. Equinix Australia's latest report on tech skills highlights the growing reskilling initiatives across Australian IT landscape, Westpac joins a consortium of industry experts towards delivering "responsible AI". On Thursday, the retail giant group reported net profit after tax dipped by 14% from AU$1.41 billion to AU$1.21 billion for the half year. This keeps them in the conversation and in the moment, but using the report as a way of informing the conversation on the shopfloor, Harvey explains. CIOs need to ensure they are business-first and commercially focused if they wish to remain key contributors to strategy and retain a seat at the executive table, Harvey claims. Here's how. Thats core to our business.. Leaders put in charge of a digital transformation feel pulled in many different directions, with competing demands from IT, marketing, sales, and operations. He was initially brought on as a program director for a merchandising systems refresh project, before taking the role of general manager of IT strategy, architecture and program delivery in 2004. Wesfarmers managing director Rob Scott has described the first half of the 2022 financial year as the "most disrupted period" for the company since the onset of COVID-19, due to extended government-mandated store closures and trading restrictions in Australia and New Zealand. Information includes sales data, stock availability, store remuneration, markdowns and waste. Wesfarmers OneDigital will power the Group's data and digital growth ambitions and provide customers with a more seamless, rewarding and valuable omnichannel experience across the retail businesses. Whatever the challenges in future, Harvey says he couldnt imagine a job he could enjoy more than the one hes in today. Read:Predictions for 2019 in data, analytics, and AI. Digital and omnichannel capability is a critical area for other retailers as well. Because of the need to understand how the business works, digitizing operations often fares better when led by the CFO or COO. Madan said that expectation informed the level of standards that we have to hold to offer these services, both to Wesfarmers brands and to those brands customers. Managing Director (Acting) Michael Howard plans continued investment in every channel strategy with ongoing enhancements targeting improved online customer experience. And suppose that you can predict if some clients are at risk of going to your competitors, what will you do? Wesfarmers OneDigital Escola Superior de Propaganda e Marketing About A passionate and versatile leader, curious by nature and always hungry for learning. The first and ongoing strategy is an extensive replatforming of the groups structured data warehouses to Oracle Exadata boxes. It will roll out click-and-collect nationally this financial year. As noted by customer experience expert Blake Morgan, when done strategically, digital transformation can improve stock prices and revenue in the long run. And with the results already under our belt, alongside our deeply skilled and resourced team of in-house data and analytics experts, I firmly believe we are well on our way! The Warriors intend to use Google Cloud's services to automate data workflows, create machine learning models, visualize data and share analytics with coaches, staff and players. Whats vital is that people receiving and implementing the technology own the project and want the outcome, he claims. Now hes running the show, thanks in part to a keen understanding of how IT can. Wesfarmers OneDigital will power the Groups data and digital growth ambitions and provide customers with a more seamless, rewarding and valuable omnichannel experience across the retail businesses. Typically, the CIO or CTO should lead this pillar of digital transformation and the KPIs to indicate success are access to new tools, reduced maintenance costs, improved employee satisfaction, and better business performance. Choosing and prioritising those assets is a two-way conversation. dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. Digital may provide the opportunity to create new business models, new products and services, or even collaborate with a large ecosystem to create new sources of growth. Leadership is always an argument with the past, with tradition it is the essential task of leaders to create a bridge between the past and the future, and in that sense digital transformation is not an exception to the rule, but the name we give to todays bridge. Although data has been hailed as the new oil, just like with oil, the value depends on whether we can clean it, refine it, and use it to fuel something impactful. I, Human: AI, Automation, and the Quest to Reclaim What Makes Us Unique. As part of the change, Catch Managing Director Pete Sauerborn has decided to leave the business on 30 June 2022. Digitization and digital transformation can expose internal weaknesses that leaders should acknowledge and take a hands-on approach to tackling. This showed the company had learnt the lesson of the dangers of rushing headlong into a project without sufficient preparation, as happened with the Bunnings expansion in the UK. The benefits of and reasons for the initiative need to be owned and communicated from the . I've put together a list of He was heavily involved in the transformation under. Broadly speaking, these capabilities will span four use cases: Wesfarmers is also accelerating its digital transformation efforts across other parts of the group. If IT foists outcomes onto teams and business leads, inevitably you get a sub-optimal outcome, he says. In addition, there are obvious things you can do around leveraging the loyalty and Fly Buys programs, which are both exceptionally great value for our customers. For many companies, digital transformation starts with upgrading the companys IT infrastructure as well as mobile infrastructure, data lakes, and the cloud. Wesfarmers formally acquired the online retailer Catch for $230 million in August 2019. With her strong business background, she has been instrumental in ensuring that. The worlds largest enterprises use NETSCOUT to manage and protect their digital ecosystems. In a statement, Wesfarmers highlighted Sheffield's experience across . On top of that, weve changed the digital interactions. The Evolving State of Digital Transformation. As previously announced, Wesfarmers OneDigital is led by Nicole Sheffield and currently includes the OnePass subscription program and the Advanced Analytics Centre. Strong performance in Bunnings, Officeworks and Kmart businesses overshadowed by underpayment and Target troubles. To get that right we really need to invest in getting our foundations correct - and thats where PagerDuty comes in, to make sure we are adhering to our SLOs [service level objectives] and our SLAs [service level agreements], he said. Investment in e-commerce capabilities, digital and technology initiatives have helped the Perth based conglomerate to achieve online sales growth of 35%. While there are some savings in using external cloud environments for test and training activities, Harvey admits significant cost reduction hasnt been apparent. The focus is to get our foundations right as we grow and solve different problems for all of the [Wesfarmers] businesses, Madan said. From a PagerDuty perspective, I think the key thing there is how do we help cut the noise across so much information thats coming through to us, he said. OneData, formerly the Advanced Analytics Centre, manages the Wesfarmers shared data asset, providing a single view of the customer and enabling the divisions to deliver a more compelling offer to customers. The results themselves become part of the new, richer, dataset, which will be augmented and improved with the findings of the process. Reinforcing the importance of Catch to its digital strategy and online growth, Wesfarmers lured former Amazon VP Pete Sauerborn to lead Catch. Digital transformation is not a destination; it's a permanent state of evolution. Wesfarmers has announced that Catch will join the Groups new data and digital division, now called Wesfarmers OneDigital. The key is to listen and think critically. The goal here is to use digital tools, including more advanced technologies such as AI, 5G, and IOT, to streamline business growth. One of the foundations is to apply SaaS model thinking to OneDigitals operations, such that its quality-of-service is the same as a Wesfarmers brand would expect from any vendor or partner it engaged. But even the best technology will go to waste if you dont have the right processes, culture, or talent in place to take advantage of it. Wesfarmers primary objective is to deliver satisfactory returns to shareholders through financial discipline and strong management of a diversified portfolio of businesses. For example, a large retail bank which we studied entered a range of different industries, such as transportation (ride sharing), content distribution (music and TV), e-health and retail marketplace just to name a few. The struggle to implement the new ERP system highlights how digital transformations may not always go smoothly. Wesfarmers OneDigital May 2022- Present10 months Melbourne, Victoria, Australia After launching OnePass in May 2022, I moved into a role focussed on identifying, validating, and executing on. The authors outline four pillars of digital transformation: IT uplift, digitizing operations, digital marketing, and new ventures. We run millions of transactions every day and its necessary for us to have the sorts of resilience that still naturally come out of two data centres hooked together by dark fibre. Rodney Zemmel. He said that establishing trust is also critical, as OneDigitals model sees it engage with customers of existing brands like Kmart, Target and Catch, all of whom have existing expectations of customer experience. Because of the back-end technology, were able to deploy this information in very easy-to-use, graphically intuitive front-ends on tablets to people in our shops and at work.. This has now been fixed. When completed, an IT uplift provides your company access to up-to-date tools that offer increased employee efficiency, lower IT maintenance costs and increased employee satisfaction. Following Wesfarmers acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. In this role you will be responsible for optimising data platform engineering and architecture, as well as designing and building data products. Chanticleer is Australia's pre-eminent business column. Having the right leader, resources, and measures of success for the journey towards each different pillar can contribute greatly to success. The point here is not to be right, but to find better ways of being wrong. A second critical pillar of digital transformation, often tackled earlier in the digital transformation journey, is using digital for optimizing, simplifying, and rationalizing existing processes. So the investments in Catch digital capabilities would be accelerated to leverage growing consumer shift to online. Mr Scott thanked Mr Sauerborn for his important contribution to the business during its foundation years within Kmart Group. 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