Waiver of Right to Bring Class Action and Representative Claims. Este Acuerdo est Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. These charges, and whats included, are subject to change from time to time. How do I get setup for eMessaging using the Securus Android app? Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. How Do I Put Money on Their Account So They Can Call Whoever? If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Law Firm and Lawyer Communications Privatization. VeriSign secured #1 Internet-trusted security seal. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Almacenamiento de la informacin de tarjeta. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. What if I move and /or my address changes? The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Attorneys. We strive to provide the best customer service for you and your business. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. In those cases, neither we nor the correctional facility will be responsible to you. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. These plans will vary from facility to facility. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. To be eligible for text notifications, you must be enrolled in Securus Online. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Fixing and Improving Our Websites and Products. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Usted puede cancelar esta autorizacin en cualquier momento The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Securus Debit Account: Western UnionRefundInstructions. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Small Claims Court. What is the Securus Video Connect Unlimited Subscription? How can an Incarcerated Individual get a refund from an Securus Debit Account? Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Pricing, California Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. How do I know if someone received the money I sent? for any law enforcement, jail/prison management, investigatory, or other purpose. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Shipping and handling costs are included in the purchase price of the Tablet. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Ways to Contact Securus. PO Box 650757 For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. la Empresa para almacenar su Informacin de Tarjeta. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. How do I get setup for eMessaging using the Securus Apple iOS app? Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Can I get a refund if I make a deposit to a Securus Debit account? Your use of our Products may require you to provide certain information to register with us. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. We guarantee you'll save on Jail Calls, or you can have your money back. inmatesales. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. estadounidenses. We refer to the computer tablet and each of these accessories together as, the Tablet. We will attempt to troubleshoot the issue. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? 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