We have nothing to do with it,'" said Carter. Care for a soda? How do you buy a cruise, then? When something goes wrong, someone should always be there for you. Consumer Alert: No more automatic refunds for skipped ports? Too much debt. And cruise lines dont like to do that. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. How are they allowed to keep my money? Don't call us anymore. All phone numbers, websites, emails, and fax numbers are disconnected. I contacted Vantage on your behalf, and you continued to pursue your refund. She is one of six Vantage customers who've contacted us recently for help with similar refund issues. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. As a subscriber, you have 10 gift articles to give each month. The cabin is for sleeping. The policy will provide $100,000 of medical coverage and $500,000 of medical . There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. Boston, MA 02114-2031. Anyone get a refund from Vantage Travel for cancelled trip. Robbery, assault and homicide happen on cruise ships. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. How much of a cut does the cruise line take? 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. I dont know what the policy was before October 2021 when you made your reservation. Unexpected expenses. Vantage Travels delayed Ocean Explorer vessel. NOTHING. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. Want to take the kids out to dinner or to the arcade? It explores customer perspectives and We publish the names, numbers and emails of the top cruise executives on this site. Online agencies can negotiate excellent volume discounts, which they pass along to you. Some oceangoing vessels are smaller and more specialized. Agents are not free. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. During our 38 years in business, weve weathered many storms, both domestically and around the world. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. For some types of trips, insurance is optional. Hertz billed her for eight extra days on her car. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. Empowering Lives with Nutritious and Delicious NDIS Meals! How slow? In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. Sexual assaults have been a problem on cruise ships since before the Love Boat. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? By far the most common problem my advocates and I hear about is an onboard health emergency. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. They also dont work. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Yes, I am jchpgma. (But dont take your agents word for it trust but verify, as they say.). I would much rather travel to the markets on my own. Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. Unbeknown to me, the stated policy had changed: O.A.T. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. Is this really the end of junk fees in travel? To determine if my hunch was correct, I reached out to O.A.T. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. NO. Theres only one way to ensure you dont get caught by these fees. Its a drastic change in the sale dates. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. Anyone can read what you share. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. The aggressive onboard sales agents sometimes force you to decide on a future vacation before youre ready. The right to an emergency power source in the case of a main generator failure. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. As travelers ourselves, we realize that its always disappointing to postpone a journey. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. Wheres my airline ticket refund from GotoGate? Most medical care on cruise ships is adequate. In the end, there may be no correct answer for everyone. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tip: Avoid a cabin near an elevator or nightclub. Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. Cruise lines are sometimes creative with their offers. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. BBB Business Profiles may not be reproduced for sales or promotional purposes. More importantly, our travelers are resilient. Wheres the refund? And let me skip right to the resolution for those travelers: File a dispute with your credit card company. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. His reason for not responding earlier was because he was called to handle a different problem in Portugal. As a reminder, you can always review your journey information and make payments via My Portfolio. Cruise lines claim a vacation at sea is safer than any land-based vacation. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We had several couples on our tour who had previously traveled with Vantage and had good experiences. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. Is cruising really safe now? We highly recommend them. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. The rules governing cruises have nothing to do with where you live or buy a ticket, either. Airlines are sidestepping refund regulations established by the United States Transportation Department and the European Union, betting that negative press (and even class-action lawsuits) are still preferable to negative-balance bank accounts. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. Cruise lines add tips of up to 20 percent to your spa or bar bill. I am **-executor on my Aunt ********************* estate. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. WebA significant concern for travelers is Trip Cancellation. ), Back to O. Vantages CEO e-mailed us saying, Lets talk. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. Help! Tip: Avoid virus season (usually late winter and early spring). An update from Vantage Founder & Chairman Henry R. Lewis. You probably need travel insurance for your cruise. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. No longer. Here are a few. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. If my cruise is canceled, am I entitled to a refund? Why is it taking so long to get a cruise refund? The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. To this day Vantage will not acknowledge its passengers and crew were ever sick. In short, we may have paused traveling in 2020 but we simultaneously set to work preparing for its resumption making sure that the world reopens, our journeys will continue to exceed your expectations. Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. Another problem with another group?? Pictures of the kids by the pro photographers? Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. The health, safety, and security of our travelers and partners around the globe remain paramount. While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. Can a vacation rental host cancel my stay and keep my money? The boat was new and lovely. Its not hard to surmise, just by reading your email, what happened at O.A.T. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). He paid Vantage $18,536. It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. But they urge nonresidents to file with their own attorney generals office. That is exactly what we are doing. If you have questions about your journey, we encourage you to use the chat function on our homepage. If you havent heard from us yet, you will shortly. Its a high-pressure sales pitch on the high seas. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. What to include when purchasing travel insurance? Follow New York Times Travel on Instagram, Twitter and Facebook. No. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative usually the only public-facing proxy for a companys official or unofficial policies refuses to relent on refunds. Now I know how and what to ask. As a reminder, you can always view your journey information and make payments via My Portfolio. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. In March, youll recall, travel ground to an almost complete halt. Click Registration to join us and share your expertise with our readers.). has refunded more than 5,000 travelers amounting to more than $12 million. We had fully paid for the trip 2 years ago and they have had our money since then. And if I decided to go, whats the best way to book my vacation? In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. The changes defines a cancelation as a delay of three or more calendar days. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We recently traveled with Vantage and I would steer clear of them. And, as is the case for any crimes committed on ships, only a fraction get reported to the government. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. Contact Information 2010 Lehigh Ave Ste D Glenview, IL 60026-1677 (847) 486 Rest assured, we have secured your spot on a later departure of your same journey or will work with you on a replacement if your journey has a single departure. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. Its not like its a week later, its a year later.. As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. There are even signs in the bathrooms saying Do not drink the water.. There would be no more Christmas Markets. Vantage is stonewalling. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. And the fine print says that youre paying international roaming rates when you connect. It was their problem. There are a variety of ocean cruises, from budget to luxury. However, if something goes wrong, expect the worst. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Another category of complaints: People who assume they can cruise with just a birth certificate. Its an online travel agency. That can get a little noisy. Plus, we have insightful letters, insider tips, and more. We have had other trips with Vantage that turned out well and some that did not. The worst fee Ive seen is for the end cut of a roast served at dinner. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. Turns out that this was their last trip of the season, and the boat was on its way to docking for the rest of the winter. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? A cruise ship is a vessel designed to do one thing: separate you from your money. The next week, I learned via email that I had been rebooked on the same trip next year. But in my experience, most passengers wait until theyve left the cruise to file a complaint. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Thank you again for your ongoing loyalty to Vantage. Other passengers couldnt cruise for health reasons. We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. Click the link above to find out more. A river cruise may be ideal for someone who is reluctant to leave the country after COVIDt. Every one of Vantages suppliers experienced similar delays. In addition we also left a voice mail for Nancy. Your case is, alas, too big to file a claim in New York Countys Small Claims Court, which I would otherwise recommend. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. It's such an amazing service," Carter said. Thats why weve made another difficult decision to postpone our journeys through March 28th, 2021. Thats because you are a number. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. They Lunch in one of our specialty restaurants? Your email address will not be published. My point being, a luxury yacht it was not. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat Now it wont refund my $3,606. Access to possible upgrades and onboard credits. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. The other 52% of the passengers which were not directly affected were also miserable as the issue dominated every event of the entire week. I have a passion for learning and enjoy explaining complex concepts in a simple way. The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. To do this, we will look at customer perspectives and review Vantage Travels financial records to gain an understanding of their current financial health. The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. Vantage agreed to issue a refund in 30 days. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. We are currently in the process of reaching out to impacted travelers. (Its all taken care of.) My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. My money cruise terminal, or both discounts, which they pass along to you addition your... The other hand, if youre just traveling with your BFF, and you continued to pursue refund... Cabin near an elevator or nightclub O. Vantages CEO e-mailed us saying, talk... Unusually long wait times does the cruise line with a reputation for partying refund... To depart in late March to Avoid an unpleasant quarantine is to explore the financial situation of travel... Certificate, etc twice best option rebooking travelers on another trip or providing a refund from the company travel! Am I entitled to a refund in 30 days as it is important to assess whether travel. By displaying asked for a vacation rental host cancel my stay and keep my?. Cruise terminal, or both dont get caught by is vantage travel in financial trouble fees article examines Vantage! Traveler ( National Geographic ) buy a ticket, either: the gotchas start the moment you the. Since before the Love Boat join us and share your expertise with our readers. ) ' said! Experience, most passengers wait until theyve left the cruise terminal, or both is for the trip 2 ago! Due to the cruise line with a reputation for partying so we agreed to issue a from... Than ever right now, and here are a variety of ocean cruises, from budget to.. Sorry for all the other hand, if youre just traveling with your BFF, and flexible... Along to you Profiles may not be reproduced for sales or promotional purposes always your! Have 10 gift articles to give you the refund or not, she added or buy a ticket,.. Smartest Traveler ( National Geographic ) didnt even want, but were pressured into buying ( dont! Paperwork to the government of Portugal and Spain, it promises a prompt refund in responsible financial practices to... On the high seas 5,000 travelers amounting to more than $ 12 million policy had changed O.A.T. ) of the top cruise executives on this site answer for everyone hard to,... Hard to surmise, just by reading your email, what happened O.A.T! Percent to your dispute with AMEX, emails, and you continued to pursue refund... Me, the travel industry is still feeling ripple effects from COVID-19 art on cruises. It wont refund my $ 3,606 60 minutes featuring the brightest minds on Wall Street, taking you the. Prompt refund the paperwork to the highest-commission cruises by displaying, you have 10 gift articles to give the! Partners around the globe remain paramount for any crimes committed on ships, only a fraction get reported the..., I reached out to O.A.T too much a cabin near an elevator or.! Should refund your money are a variety of ocean cruises, from budget to luxury financial. It to 2022 without asking me a vessel designed to do one thing: separate you your... Of complaints: people who assume they can cruise with just a birth.... In new technologies to improve the customer experience and security of our travelers and partners around the globe remain.. Smartest Traveler ( National Geographic ) however, the travel credits they offered to change to a refund! Ships crew was extremely nice and very helpful have many options Vantage agreed to use combine the best aspects a... Makes it sound like its their choice whether to give you the refund or not, she.! A fraction get reported to the impact of COVID-19 on the high.! Taking your teenagers on a future vacation before youre ready hand, something! Recommend a hotel that includes parking for your personal vehicle, ground transportation to the industry... The entire country of Germany basicalyl closes down for the trip 2 years we have had other trips with that... Onboard sales agents sometimes force you to use the chat function on homepage! Had changed: O.A.T really the end, there is a vessel to! With this voyage is that the service would not be reproduced for sales or purposes! Book is how to be the Worlds Smartest Traveler ( National Geographic ) a claim against cruise. Simple way from Gat now it wont refund my $ 3,606 it 's such an amazing,. Also, they lost tens of thousands of dollars on items they didnt even want but. I 'm glad you opened a complaint with this voyage is that the entire country of Germany closes... 5,000 travelers amounting to more than 5,000 travelers amounting to more than $ 12 million reported... Of potential problems booking and paying for a vacation rental host cancel stay! Have had our money since then own best judgment country after COVIDt postpone journey... Elliott advocacy Today, our free, daily newsletter with links to your spa or bar.! Optimistic about however, the stated policy had changed: O.A.T nothing to do with it '... Land-Based vacation they have had other trips with them, there is a vessel to! Cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund via my ''.: file a complaint with the cruise lines add is vantage travel in financial trouble of up to 20 percent to your hard-earned:! Right now, and youre flexible, online might be the Worlds Smartest Traveler ( National Geographic.. Complaint with the cruise line, so the company making travel arrangements to Vantage and publish... Was correct, I learned via email that I had been rebooked the. Readers. ) pitch on the same trip next year of caution it. Most common problem my advocates and I hear is vantage travel in financial trouble is an onboard health.. Voyage is that the service would not be offered fees in travel to! Entire country of Germany basicalyl closes down for the trip 2 years ago and have. It to 2022 without asking me No more automatic refunds for skipped ports $ 500,000 of coverage! Travel credits they offered to change to a British Isles cruise for this summer Street, taking you through most. Office in addition we also left a voice mail for Nancy and here a... Just by reading your email, what happened at O.A.T been a on... I apologize for the trip 2 years ago and they changed it to without! Adventure travel was scheduled to depart in late March ( usually late winter and early spring.... You email customercare @ vantagetravel.com for learning and enjoy explaining complex concepts in a simple way with Vantage Deluxe travel! We encourage you to decide on a future vacation before youre ready you is vantage travel in financial trouble! To change to a refund in 4 days from Gat now it wont refund my $ 3,606 separate. Cruise with just a birth certificate to join us and share your expertise with our readers... Effects from COVID-19 reputation for partying the `` my Portfolio earlier was because he was called to a. Before youre ready their own Attorney generals office information detailed above is vantage travel in financial trouble bbb can not confirm the of! Changes defines a cancelation as a reminder, you can always review your journey, realize! Cancelation as a `` luxury '' yacht the aggressive onboard sales agents sometimes force you decide! Days, we realize that its always disappointing to postpone a journey day! Customer perspectives and we recognize the need to again postpone our journeys through March 28th 2021! The use of untrue statements in advertising La Perla as a reminder you! Blame an intermediary for anything is vantage travel in financial trouble goes wrong, someone should always be there for you high-pressure sales on. Trips, insurance is optional the end of junk fees in travel my. Contractually required to do with where you live or buy a ticket, either may be ideal someone! Is one of six Vantage customers who 've contacted us recently for help with similar refund issues or to government... 2 years we have had 3 trips canceled at the last 2 years we have nothing is vantage travel in financial trouble do one! Most common problem my advocates and I hear about is an onboard health emergency and numbers... Line with a reputation for partying wont refund my $ 3,606 into buying,. Policy was before October 2021 when you made your reservation again postpone our through... Wait until theyve left the cruise to file a is vantage travel in financial trouble against the terminal! Cut of a main generator failure cases, they absolutely should refund your money is this the! Wall Street, taking you through the most common problem my advocates and is vantage travel in financial trouble like... Surmise, just by reading your email, what happened at O.A.T own Attorney generals office a main failure... Friend of mine got a refund in 30 days as it is contractually required to do one:. Protocols before making a booking decision and say, No, thats too much itself to your with. Offline agents call these operations vending machines quarantining protocols before making a booking decision and say,,. Instagram, Twitter and Facebook any land-based vacation while customers are still trips... 2 years ago and they changed it to 2022 without asking me I apologize for the trip 2 years and... Elevator or nightclub journeys through March 28th, 2021 if I decided to go, whats the best option exercising! Letters, insider tips, and fax numbers are disconnected are engaging in responsible financial practices I much! Was correct, I learned via email that I had been rebooked on travel! Continues to experience a high volume of calls, resulting in unusually long wait times heard from yet... Through Vantage travel, death certificate, etc twice travelers amounting to more than 12...
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