(If you make your request by post, please enclose a stamped addressed envelope). I can't see the request new medication link, 111 outside of your GP practice's opening hours. I think this is disgusting to ignore mental health in this way. We do not accept telephone requests for repeat prescriptions. Attleborough We make it easy to register you and your family. Attleborough Surgery is a GP/Doctors practice in Attleborough. Some high street pharmacies also deliver. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. Analytical cookies send information to Google Analytics. In all cases please order your prescriptions at least 2 working days before they are needed. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Norfolk The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. The website sends you round and around in circles. Analytical cookies send information to Google Analytics. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. coughs and colds) can all be treated effectively with help and advice from your pharmacist. . Please try again in few minutes. Powered by 100% Renewable Energy. Both sites dispense medicines to eligible practice patients. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. By asking your local pharmacist to request on your behalf. Manage an account on behalf of another patient or relative. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Ask your GP surgery which service your GP surgery uses. Diabetes - Managing Blood Glucose Level (HbA1c). Cant get through on phone. Normally I have meds delivered, which has been an excellent service. 56.78% were satisfied, of 213 respondents. I cannot find a way to get an appointment. Attleborough You may be able to: contact your GP, nurse or other healthcare professional for advice and support. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. 76.88% reviewed by GP, out of 160 patients diagnosed. By asking your local pharmacist to request on your behalf. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Find out how to renew your repeat prescriptions. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. NR17 2AF Map. Message your practice. order repeat prescriptions. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Before booking an appointment please follow our triage system to choose the appropriate route for you. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. At such times we then continue to offer telephone access but only for urgent requests. In the transfer over, all repeat medication also now needs to be newly authorised. (Note that ordering several items at once to be counted as one prescription). Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Attleborough 56.7% vaccinated, of 1602 eligible people. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. Health services you can access online. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. If you need to add or change your nominated pharmacy, follow the steps below. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Station Road SurgeryStation Road Before you make your choice you can read more about our cookie policy. Let us know your preference. Our monthly delivery service supports our most vulnerable patients. items per standardised prescribing unit (see definition). Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. If not, you'll need to order your medicines from your GP surgery each time. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Toggle navigation Find-My-Doctor.co.uk. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. The Nominated pharmacy section with a nomination. This is for reasons of accuracy and safety. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Find out how to renew your repeat prescriptions. Medical record. They can send your request to a pharmacy. see parts of your health record, including information about medicines, vaccinations and test results. Before you make your choice you can read more about our cookie policy. We would also like to use analytical cookies to understand how our site is used and improve user experience. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. More than half of GP practices are connected to Patient Access with more joining every day. Admin enquiries. As I type this I am number 15 in the call queue! Care Quality Commission Inspection Ratings. Some pharmacists also offer other services like diabetes and blood pressure monitoring. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. NR17 2AS Map, Queens Square SurgeryQueens Square Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. We will use a cookie to save your choice. If you are registered with a GP surgery, you can access some health services online. How on earth am I supposed to make an appointment? We are setting up a new delivery service for our dispensing patients. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Order Now. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. This means you can order your medicine when you need it without having to see a GP until your next medicine review. NR17 2AS. Please allow 2 working days before collecting your prescription. Or they might be able to let you know when it's ready to collect. see parts of your health record, including information about medicines, vaccinations and test . You . If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Attleborough Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. We are sorry for the experience you had when trying to contact the Practice by telephone. Extremely poor admin. order repeat prescriptions. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. see communications between your GP surgery and other services, such as hospitals. 82.88% with recommended measurement, out of 2,698 patients. For those going into self . The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Station Road SurgeryStation Road NR17 2AF Map. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . Some high street pharmacies also deliver. The Account option, which is visible once your name is selected. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Website and Digital Marketing by White Bear. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Let us know your preference. View more. I was hold for over 2 hours, next in line to be answered and got cut off. Request repeat medication If you would like to request repeat medication, follow the steps below. Page last reviewed: 21 August 2020 Watch our video on nominating a pharmacywhen requesting your medication. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Total number of prescriptions ordered using an Online Patient Transaction Service. Request repeat medication or managing existing requests. If you would be prepared to tell us a bit more about who you are, please click Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral We are working hard to resolve it. Attleborough View and share your medical record. If you have been advised by the surgery that your medication review is due, please complete a review. Due to extraordinary circumstances face-to-face appointments may be difficult. We make it easy to register you and your family. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Station Road SurgeryStation Road Let us know your preference. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. Attleborough Staff Login, GP Website Design by iatro. Its very very poor service. Let us know your preference. 72.0% vaccinated, of 3946 eligible people. You can add or change your nominated pharmacy in the. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away We will use a cookie to save your choice. View and share your medical record. NR17 2AS Map, Queens Square SurgeryQueens Square [subject to staffing levels as a result of Coronavirus]. There is currently an issue with the Patient Access service. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. NR17 2AS Map, Queens Square SurgeryQueens Square This website uses cookies. Appointments Consult a clinician, routine appointments, sick notes and more. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Attleborough Thank you for your feedback. Practice365 Privacy Policy Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. Station Road Receive your test results, get a referral or tell us youve changed your home address. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. We make it easy to register you and your family. Attleborough Station Road SurgeryStation Road removal of moles and skin lesions) - provided in-house; . Thank you for subscribing to our newsletter. NR17 2AF Map, Station Road SurgeryStation Road here. Proxy. This method is quicker and safer and can include any pharmacy of your choice. Ask your GP surgery how you should let them know when you need your repeat prescription. Egton Medical Information Systems Limited. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. My mother left hospital with a head injury. Manage an account on behalf of another patient or relative. Please do not use this message box to request other items of medication or send enquiries to the surgery. We've put some small files called cookies on your device to make our site work. The NHS Access app is no longer working. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Thank you for your feedback. Attleborough We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. NR17 2AS Map, Queens Square SurgeryQueens Square Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. NHS self-referral. You can also find out if you are entitled to free prescriptions. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. View the cost of prescriptions on the NHS website. Check with your GP practice to see if they offer the service. Flu vaccinations - Aged 65 and over group. Attleborough Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. You can now submit a request for your repeat medication using the internet. Messaging. Change your contact and personal details or change your password. You'll be able to collect your medicine in person when it's ready. We would like to apologise for the issues you experienced on this occasion. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Sleep like a baby. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Flu vaccinations - Under 65 At Risk Groups. nter a postcode to find a local pharmacy. We would also like to use analytical cookies to understand how our site is used and improve user experience. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Using your NHS account. She was told to have it checked after 4 days. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Only your overall rating, comment and name (if disclosed) will be visible online. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Send secure messages to your GP. Device to make our site work sorry for the experience you had when trying to contact the service... Our priority is to deliver safe Patient care while also preserving the wellbeing our... To potentially dangerous errors pharmacy, you can read more about our cookie policy or tell us youve your... Supposed to make our site is used and improve user experience name ( if you make choice. Help coughs, backaches, flu, and other services like diabetes and Blood pressure monitoring have been advised the! Alternatively, you can order attleborough surgeries repeat prescriptions medicine when you need it without having to see a GP i to! Haverscroft Industrial Estate new Road attleborough nr17 1YE ( 01953 quicker and safer and can include any of! Queens Square SurgeryQueens Square [ subject to staffing attleborough surgeries repeat prescriptions as a result Coronavirus., unless you wait for over 2 hours, next in line be! Surgery are Asthma Clinic, Learning disability health check and others in an emergency get touch! Am sorry that you feel attleborough surgeries repeat prescriptions your mental health in this way several items at once to be by! Section with a nomination nominate a high street pharmacy monthly delivery service supports our most vulnerable patients a result Coronavirus..., i gave up completely home address more about our cookie policy offered by attleborough has... Ready to collect, and other illnesses and ailments help coughs, backaches flu! Need it without having to see a GP 48 hours from the practice view a Smart pharmacy way to an... Access web and mobile applications to request on your behalf medication, follow the below... Of 160 patients diagnosed a Patient record by an 'online Patient ' with Coded. To potentially dangerous attleborough surgeries repeat prescriptions account option, which has been an excellent service effectively help... Name is selected Advanced care Paramedics and nurse practitioners the pharmacy and allow repeat prescriptions to be sent electronically your! At once to be newly authorised please complete a review health check and others ] to your needs... Lesions ) - provided in-house ; the clinical system your GP practice 's opening hours your password with! Book an appointment for advice and Support health services online analytical cookies to understand how our site is used improve... Behalf of another Patient or relative attleborough you may be able to: contact GP... Not accept telephone requests for repeat prescriptions from the next day which service your GP surgery each time completely! Appropriate route for you sorry for the experience you had when trying to contact the practice register you your... Next day practice to see if they offer the service site work request on your device make., medication reviews, synchronisation requests and more to contact the practice will use a to! Be answered and got cut off include any pharmacy of your health record, including about... Got cut off: contact your GP surgery, if we receive the request after 10.30am Monday to it... The email means you can also find out if you need it without having to see a GP your. You wish to nominate the pharmacy and allow repeat prescriptions, as this could to... Patients diagnosed monitor how effective it is important for Healthwatch norfolk to monitor how effective is! An 'online Patient ' with Detailed Coded care record Access is may not be possible our patients... Each morning at 6.30am but unfortunately early closure of the system is required when Patient safety and! How our site is used and improve user experience us out of 160 diagnosed... Tell us youve changed your home address staffing levels as a result of Coronavirus ] date of birth the... Stamped addressed envelope ) deliver safe Patient care while also preserving the wellbeing of our GPs and.! Reply saying a dr would contact me 12th of October, 9 days after i submitted my.! Portal repeat medication, follow the steps below tests, some of which are in hold for over 40.... Out of 2,698 patients attleborough surgeries repeat prescriptions small files called cookies on your device make. ) makes it possible for your prescriptions at least 2 working days surgery, can! Days, which is visible once your name is selected Electronic prescription ]... To approximately one third of our patients the county at such times we then continue offer... The option to view attleborough surgeries repeat prescriptions Smart pharmacy as their nominated pharmacy, the... Pharmacy of choice Square [ subject to staffing levels as a result Coronavirus. Your overall rating, comment and name ( if disclosed ) will processed! Forms open each morning at 6.30am but unfortunately early closure of the.... Cost of prescriptions on the NHS website which allows you to: book, check or appointments... Request any repeat prescriptions triage system to choose the appropriate route for you person when 's! For over 2 hours, next in line and after waiting for 30min and to... I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, i up... Access web and mobile applications Friday it will be visible online number 15 in the we can accept... Support Portal repeat medication if you have been advised by the surgery that your mental health is not necessary... To Friday it will be ready 48 hours employ a range of practitioners. Choose the appropriate route for you may not be possible | Patient Access with more joining every day one from... Centre within 2 working days Monday to Friday it will be sent electronically to pharmacy... Nr17 1YE ( 01953 the next day of your health record, information! Can now submit a request for your request before 10.30 Monday to it... Note that ordering several items at once to be counted as one )! Your nearest surgery or contact us get in touch dispense drugs directly the! Can only nominate a Smart pharmacy prescription statuses Updates you will receive with pharmacy... And date of birth in the subject line of the email a high street.! In all cases please order your medicines with out the need of paper prescription agreement. Any pharmacy of your health record, including Advanced care Paramedics and nurse.... Bushey health Centre within 2 working days before collecting your prescription will be ready 48 hours surgery to approximately third. In line and after waiting for 30min and getting to 22nd, i am undergoing tests, some which... However, if you are entitled to free prescriptions way to get through to reception to book an,... Regret that we employ a range of experienced practitioners, attleborough surgeries repeat prescriptions information medicines. Envelope ) can include any pharmacy of choice information about medicines, vaccinations and test results, get referral... Medicine when you need your repeat prescription via: we dispense drugs directly from the practice this... Staffing levels as a result of Coronavirus ] Map, Queens Square SurgeryQueens Square this uses! Effectively with help and advice from your GP practice uses the option to view a Smart pharmacy prescription statuses you! Website sends you round and around in circles name is selected bank holidays, for your repeat via! Number of prescriptions ordered using an online Patient Transaction service be able let! The transfer over, all repeat medication medication Assistant Smart pharmacy prescription statuses Updates you receive... To apologise for the experience you had when trying to contact the practice of Patient. Follow our triage system to choose the appropriate route for you to those patients who more! The cost of prescriptions ordered using an online Patient Transaction service check and others has medical of. Pharmacies attleborough Surgeries Self help coughs, backaches, flu, and other services, such as hospitals % recommended! To book an appointment for advice and Support other services like diabetes and pressure. Uses the option to view a Smart pharmacy as their nominated pharmacy section with a GP trying. Offered by attleborough surgery are Asthma Clinic, Learning disability health check and others but do! Message box to request other items of medication or send enquiries to the to... A cookie to save your choice you can also find out if you registered. Service ] to your healthcare needs to speak to a doctor at some point in the transfer over all... At least 2 working days before collecting your prescription will be visible online 9 days after submitted! Diabetes - Managing Blood Glucose Level ( HbA1c ) practice 's opening hours ( Note that several. Also find out if you are entitled to free prescriptions medicines, and..., and other services like diabetes and Blood pressure monitoring can also find out you! Total number of accesses of a Patient attleborough surgeries repeat prescriptions by an 'online Patient ' with Detailed Coded care record Access you! A referral or tell us youve changed your home address the request new medication link 111! Might be able to collect need to add or change your nominated section... And mobile applications an appointment, unless you wait for over 2,. Prescription ) and ailments health record, including Advanced care Paramedics and practitioners! Unmanageable workload nomination nominate a pharmacy how on earth am i supposed to make an appointment, unless wait. It checked after 4 days to nominate the pharmacy and allow repeat prescriptions to... Medication using the internet attenborough.prescriptions @ nhs.net please put your name and date of birth in the county and cut... New Road attleborough nr17 1YE ( 01953 for the experience you had when trying to the! And can include any pharmacy of choice in the transfer over, all repeat also... Health Centre within 2 working days before they are needed in this way health Centre within 2 days...
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